South Africa’s rising BPO industry
With the growth of a consistent CAGR of 13.2% during the forecast, the BPO industry in South Africa is estimated to be worth USD 3.6 billion byRead More »South Africa’s rising BPO industry
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iSON Xperiences
Work at home agents V/S Call centre agents at premises
The unprecedented pandemic amassed chaos, upheaval, and disruption at numerous industrial sectors. From industries like hospitality, aviation, entertainment, BFSI, medical care, and so on. ThoughRead More »Work at home agents V/S Call centre agents at premises
Why South Africa for call center outsourcing?
By the year 2025, the cumulative demand of business process outsourcing that has been on an exponential rise is estimated to cross the mark ofRead More »Why South Africa for call center outsourcing?
What are the advantages of diversity in the Customer Experience Industry?
Gone are the days when focusing on customer experience was enough. In this cut-throat competitive scenario of the industry, curating a skilled workforce focusing on both customerRead More »What are the advantages of diversity in the Customer Experience Industry?
Future of Outsourcing by 2025
Today’s businesses around the globe are doing their best to cement a strong foot in the outsourcing landscape. Added to this, 2020 has certainly beenRead More »Future of Outsourcing by 2025
How intelligent automation is changing the BPO industry
Lessening the manual labour and looking for reasonable outsourcing destination nations is not enough to go by. The average labour arbitrage, that too in aRead More »How intelligent automation is changing the BPO industry
iSON BPO Journey to International Certification: Where The World Agrees
We are living in a dynamic world where business strategies are planned around customer needs and expectations. Industry like ours, in customer experience management, dealsRead More »iSON BPO Journey to International Certification: Where The World Agrees
iSON Group Wins 2018 NiTA Awards once again!
iSON Group has once again proved that we are nurturing a mutual commitment and a shared contribution in driving digital inclusion while upskilling the localRead More »iSON Group Wins 2018 NiTA Awards once again!
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