We are delighted to share remarkable news that fills us with a profound sense of pride and satisfaction. Everest Group has recently concluded its annual evaluation of Global Customer Experience Managemellt (CXM) Service Providers, and the outcome is truly pleasing.
iSON Xperiences is proud to be recognised as a ‘Major Contender’ in the Everest CXM Peak Matrix Assessment for EMEA region. This was iSON’s maiden foray into this prestigious Assessment, and came after a rigorous qualification and evaluation process that featured 54 prominent Global and Regional CXM service providers.
We now proudly stand alongside some of the world”s most renowned CXM providers, including Capita, TELUS, Taskus, Firstsource, EXL, HGS, lntelcia, and Atento, each with revenues exceeding USD 500 million to well beyond USD 1 billion
What sets iSON Xperiences apart as a Major Contender? Let’s explore the pivotal criteria that have led to this esteemed recognition:
iSON Xperiences has demonstrated strong operational agility, flexible service delivery, process expertise, and ease of doing business. Not only does it have expertise in debt collection, quality management, and agent training and performance systems, iSON Xperiences, delivers a wide range of digital CX solutions, including data analytics, low code development, automation solutions, conversational Al, and speech analytics technology.
Chhandak Biswas: Practice Director, Everest Group
All of these factors combined have helped recognise iSON Xperiences to be positioned as a Major Contender in Everest Group’s Customer Experience Management (CXM) EMEA PEAK Matrix® Assessment 2023.
Notably. three African companies, including iSON Xperiences achieved the coveted Major Contender status, establishing our solid presence among this elite group.
The assessment underscores several factors that have contributed to our success:
Client-Centric Approach
Our steadfast dedication to delivering exceptional value to our clients, emphasizing our relevance in the current business landscape.
Propriety Platforms
Our innovative propriety platforms, including CRM 360 BPaaS, iQumrx and iLearn, have significantly enhanced our value proposition.
Looking ahead, we foresee promising opportunities on the horizon:
Diversified Portfolio
We aim to expand our service portfolio, exploring adjacent offerings such as Trust & Safety and non-voice services, which encompass high-quality back-office and data services.
Global Presence
The imminent acquisition of an onshore presence in key client geographies, starting with the UK in Q3, will undoubtedly elevate our capabilities. Moreover, we aspire to further expand into other nearshore regions including Central & Eastern Europe, to better serve our clients.
As we stand endorsed by global experts like Everest Group, it reaffirms our position as a prominent player in Africa. Our resolute goal is to ascend even higher on the industry landscape over the next 2 – 3 years
We are immensely grateful tor your steadfast belief in us and wholehearted support, without which this achievement would not have been possible. We eagerly look forward to your continued support as we strive for even greater successes together
With sincere appreciation and warm regards,
Pravin Kumar
Global CEO, iSON Xperiences
