The strategic partnership is to provide a more personalized, seamless banking journey for Capitec clients
South Africa, September 08, 2022 – Customer experience management and business process
outsourcing company, iSON Xperiences, is empowering the banking industry to adopt tailor-made
solutions to advance the sector’s digital offering. The company uses the powerful capabilities of
technology, including AI, to create valuable customer experiences for its partners.
iSON Xperiences’ customer engagement regional partner, LivePerson, has now partnered with Capitec
Bank, South Africa’s biggest and fastest-growing digital bank. The partnership will transform Capitec’s
customer experience in line with its mission to help clients “bank better to live better.”
” We’re proud to be a significant part of the partnership and to help redefine the way people connect
with Capitec. Our CX capabilities allow Capitec to access modern technologies that address the evolving
business and market needs of the sector and be a partner with them in emerging as a Digital Bank,” said
Global CEO of iSON Xperiences, Pravin Kumar. “iSON Xperiences together with LivePerson, will use its
expertise to provide value-added services for customers, partners, and the communities we operate in.”
He added.
Through transformational consultancy, implementation, and success management services, iSON
Xperiences, and LivePerson, will support the growth and continual optimization of Capitec’s
conversational channels, inclusive of voice and messaging.
The partnership will provide Capitec clients with a banking service that is even more affordable and
accessible, whilst also evolving the client experience to be more seamless and personalized. Through
transformational consultancy, implementation, and success management services, LivePerson and its
regional partner iSON Xperiences will support the growth and continual optimization of Capitec’s
conversational channels, inclusive of voice and messaging.
“Our clients are at the heart of everything we do. Now we have redefined seamless, personalised
experiences and empowered our clients to engage with us on channels they prefer. We are improving
our clients’ lives by reducing their need to make costly and time-consuming trips to the branches or
phone calls to our sales and support centers,” said Carlos Moodley, Head of Conversational Banking
Product at Capitec. “Through this partnership, we will also invest further in our people, including helping
them learn how to work with the automation and artificial intelligence tools that are increasingly
relevant to their careers.”
“We’re thrilled to partner with Capitec to help them build banking experiences on the conversational
channels consumers prefer, supported by both iSON Xperiences’ local expertise and presence and
LivePerson’s industry-leading technology, platform and expertise,” said Rob LoCascio, founder, and CEO
of LivePerson. “Capitec is known for continually improving banking so their clients can live better lives,
and we look forward to supporting this important mission.”
About ISON Xperiences:
iSON Xperiences is a global leader in Customer Experience Management and Business Process
Outsourcing, iSON Xperiences is leading the way in combining human efforts with leading edge
technology to deliver customer delight in all interactions and on all channels. For the past decade, they
have been accelerating business results and managing customer interactions for some of the world’s
leading brands, as well as start-ups and mid-sized businesses – helping to redefine the way people
connect with these enterprises and offering them affordable solutions to meet their ever-changing
needs. Be it onshore, offshore, nearshore, or remote working, they provide modern omnichannel
technologies, people, processes, and infrastructures combined with automation and other digital
initiatives that build value across every customer interaction, on all channels.
About Capitec
Capitec Bank (JSE: CPI), the biggest digital bank in South Africa based on the number of clients, has
gained over 18 million active clients’ trust. Capitec Bank offers simplified, affordable, and transparent
banking with personalized service, using relevant innovative technology to drive down costs and
increase security and accessibility. From a digital perspective, Capitec Bank is South Africa’s largest
digital bank with over 10 million digital clients.
The Group acquired Mercantile Bank, a business bank for small and medium enterprises, in 2019 and is
committed to building a business bank that is disruptive in the market and scalable through digital
technology.
About LivePerson, Inc.
LivePerson (NASDAQ: LPSN) is a global leader in customer engagement solutions. We create AI-powered
digital experiences that feel Curiously Human. Our customers — including leading brands like HSBC,
Orange, and GM Financial — have conversations with millions of consumers as personally as they would
with one. Our Conversational Cloud platform powers nearly a billion conversational interactions every
month, providing a uniquely rich data set to build connections that reduce costs, increase revenue, and
are anything but artificial. Fast Company named us the #1 Most Innovative AI Company in the world. To
talk with us or our Conversational AI, please visit liveperson.com.
