You are better “Offshore” with us
Offshoring Offerings
Offshoring CX, Human Resources & Debt Management to Africa & India. The Offshoring Services Industry is predicted to be worth $546B by 2026, and a key to achieve transformation arbitrage objectives. Talent shortage is a top emerging risk, The Korn Ferry “Global Talent Crunch” study expects an 85-million-person shortage by 2030 which could equate to $8.5 trillion in unrealised revenues.
“Out and About” our Offshoring Centres
Our Global Offshoring Footprint
Because location matters most.
Where are our Offshoring centres located and what do we offer?
With established Offshoring centres in five of the world’s most highly sought after Offshoring destinations, we have an established, upskilled workforce ready to serve your needs. Our established human resources operational centres ensure we can recruit, upskill and workforce manage, on demand, and at pace.
Impact sourcing has been the cornerstone of our “people first” vision and yes, location matters. Creating jobs in far flung places and making a meaningful difference in the lives of the people we work with is evident always. We call it our X factor, with a resolute mission to improve the lives and livelihoods of 18 000+ employees, often with limited employment opportunities. Providing jobs close to where people live is our social commitment, making the world a better place, one person at a time. In turn our people reward us with great work, delivering excellence to our clients, and our client’s customers, and for this we are thankful.
Reasons to Offshore to India:
- 50% of the 1.5 billion population are under 25
- India has become the world’s preferred destination for highly skilled digital talent.
- World’s fastest growing economy according to S & P
- India retains 65% of the planet’s Offshore BPO market
- 3rd largest higher education system in the world
- 120 000 trained IT professionals added to talent pool every year vs 25 000 in the US
- Not your “9 – 5” ensuring you can ramp up quickly
- 1 of 12 countries with robust cyber laws
- 30 – 50% lower costs than US and Europe
There are a “hundred billion and one reasons” to offshore to India: The numbers tell the story
Key processes delivered:
- Software development
- IT
- R&D
- F&A
- LPO
- HR
- Content and creative services
- Contact centres
- Market research and analytics
Reasons to Offshore to South Africa:
- North American’ contact centre decision maker’s firm favourite.
- Second highest desired offshoring jurisdiction in the world.
- South Africa is 60-70% cheaper than the UK and Australia.
- Up to 76% cost arbitrage with London for voice based services.
- Over 50% of work performed by SA’s call centre outsourcing providers comes from UK.
- Access to a large skilled unemployed workforce.
- Slow attrition recently estimated at 10,7%.
- An empathetic, service-orientated cultural affinity for Western countries.
- Time-zone convenience for UK & EU clients.
- Graduates with Financial Services, IT and Engineering degrees.
- Superior English skills, with neutral accents.
South Africa is the second highest desired offshoring jurisdiction in the world
Key processes delivered:
- High maturity for Customer services
- Customer analytics
- Actuarial modelling
- Fund administration
- HR
- IT services
- Digital services delivery
- Technical helpdesk
- Software development
Reasons to Offshore to Egypt:
- Ranked in the top five most favoured Offshore CX delivery locations
- Egypt is now ranked 4th in the cybersecurity index for the MENA region
- Rated most favoured CX offshore location by German CX managers
- English a compulsory second language at school
- Ranked highly for law and order in the Gallup global law and order report
- Leveraged as the hub locations for multilingual delivery to EMEA
- Cost savings in excess of 40%
- Up to 87% cost arbitrage with London for voice based services
- A large talent pool representing a young and educated workforce with ambitions to add 215 000 jobs over the next 5 years to the BPO sector
Egypt’s goal is to be the land of offshoring
Key processes delivered:
- Multilingual voice and non-voice transactional business process
- IT
- Digital, R&D, IOT, AI
Reasons to Offshore to Ghana:
- A stable democracy, peaceful political environment.
- Attractive tax incentives, tax breaks and streamlined processes.
- English as the official language of Ghana
- Time-zone convenience for UK & EU clients.
- Strong affinity for US and UK cultures, understanding diverse nuances and communication styles.
- Up to 83% cost arbitrage with London for voice based services
- 60 – 70% saving in labour costs compared to US and EU
A stable democracy, peaceful political environment and popular offshoring alternative to asian countries
Key processes delivered:
- Voice and non-voice
- Software development
- Accounting
- Technical Support
- Social Media management
- Email support
- Call centres
- Knowledge processes (KPO)
- Research
Reasons to Offshore to Kenya:
- Time-zone convenience for UK & EU clients
- Ranked 2nd in Africa for English competency
- A young educated and skilled English-speaking workforce
- Up to 81% cost arbitrage with London for voice based services.
- Start-up hub of Africa
- Kenya gives impact sourcing a new distinction with one of the largest refugee populations in Africa, according to the UN
- Transactions in Kenya grew by 17% from 155 million to 181.4 million.
- Developed a future-forward blueprint to create 1 Billion BPO offshoring jobs by 2028.
Kenya has a Future-forward Blueprint to Create One Million BPO Offshoring Jobs by 2028
Key processes delivered:
- Customer support
- IT services including software development, mobile app development and IT support
- Content creation and digital marketing
- Data entry and management
- Payroll services
- Accounting
Reasons to Offshore to Rwanda:
- Voted as the most favoured destination for French CX managers
- Targeted incentives including exemption from Import duty, VAT, and income tax.
- Ranked as one of the top 5 safest countries in the world
- Among the top 3 African countries in terms of internet connectivity.
- Up to 86% cost arbitrage with London for voice based services.
- A minimum wage lower than developed countries.
Je t’aime Rwanda: Why are the French in Love with Rwanda?
Key processes delivered:
- Voice and non-voice
- Contact centres
- F&A
- HR
- IT Service
- Technical helpdesk
- Software including AI, IoT, mobile apps, e-commerce, gaming, blockchain and CMS
Offshoring is more prevalent now,
than ever before
Offshoring is more prevalent now, than ever before
The Offshoring Services Industry is predicted to be worth $546 billion by 2026. Companies are leveraging Offshoring to accelerate their transformation journey. Nike, Amazon, Apple, Google, Microsoft, Uber, Shein, to name but a few, have achieved value from Offshoring. Gartner reported talent shortage as the top emerging risk for companies, and a Korn Ferry study called “Global Talent Crunch” expects an 85-million-person shortage by 2030 which could equate to $8.5 trillion in unrealised revenues. With our large talent pool in Africa, we can mitigate these pressing risks.
Therefore, large organisations, start-ups, small, and medium companies are appreciating the benefits of our Offshoring offerings, spanning:
- Energy and Utilities Entities
- Telecomm Companies
- Banking, Financial Services and Insurance (BFSI) Organisations
- Retail and E-Commerce Businesses
- Travel, Events and Leisure Businesses
- Broadcasters
- Healthcare Service Providers
In or Out?
When Should you Offshore?
Offshoring offers you flexibility without capex, by offering an opex based model to scale up or down to suit business requirements. Above all, the best time to Offshore is when you have stability in operations and you’re looking for increased efficiencies in operations and costs. Offshoring can also help expand your footprint and expedite transformation within your business. iSON Xperiences has proven credentials in helping our clients achieve these objectives.
Key factors to consider when choosing your location
How to choose the right offshoring location
Language affluence and accent influence
Access to an educated sustainable skills talent pool with a low propensity for attrition
Countries with reduced geo-political risk
Access to sophisticated telecoms infrastructure
Time zone friendliness to offer real-time solutions
Availability of Offshoring service providers with a proven, measurable track record, and firm footprint in the region
Tech savviness and ability to implement technology solutions to accelerate operational transformation
An attractive tax regime with abundant incentives offered to create jobs in offshore locations
Government support including trade policies, skills development incentives, approvals and permissions
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South Africa
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Ghana
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Rwanda
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Kenya
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Egypt
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India
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Languages
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English | Dutch | French
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English
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English | French
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English
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English | German | Spanish | Italian | French
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Talent & Impact Sourcing
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Large pool of unemployed graduate talent: 270 000 plus people work in the industry, with ambitions to grow to 775 000 by 2030
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Skilled, highly trained and tech savvy with a strong affinity for Western cultures, understanding diverse nuances and communication styles
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Eager young workforce keen to learn and breeding ground for skilled software developers
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Ranked 2nd in Africa for English competency are recognised with skillsets in IT, customer service, finance, and human resources, with one of the largest refugee populations in Africa, according to the UN, BPO is paving the way to create jobs for refugees
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A large talent pool with over 600 000 graduates, representing a young and educated workforce with ambitions to add 215 000 jobs over the next 5 years to the BPO sector
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50% of the 1.5 billion population are under 25
with the 3rd largest higher education system in the world, and 2nd largest English-speaking nation
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VoIP
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No restrictions
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No restrictions
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No restrictions
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No restrictions
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VoIP services are blocked in Egypt. Recently iSON Xperiences received approval to use VoIP for international clients
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No restrictions
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Time Zone
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GMT+2
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GMT
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GMT+2
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GMT+3
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GMT+2
Daylight Saving Time from April to October GMT+3
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GMT+5:30
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Geo-Political Risk
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Stable
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Stable
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Stable
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Stable
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Stable
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Stable
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Privacy Compliance
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POPIA
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Outsource and smart shore almost everything to an agile and digitally enabled location abroad
About our offshoring delivery success
Our expert leaders and 18 000+ skills pool, have been serving blue-chip clients spanning Telecom, Banking and Finance, Broadcasting and Entertainment, Retail and E-Commerce, Government, Travel, Leisure, and Utilities clients for more than a decade. This is amplified by our presence in 19 countries, and capability to communicate in over 44 languages, across 35 operational sites, with 500 million+ customers under our watch.
Our smart shoring and shared service centres are digitally enabled to afford you flexible workload solutions with interoperable systems and global scale to outsource your services to a global talent pool, run sunset strategies, seasonal peaks and/or respond to unforeseen circumstances so you can react quickly and scale rapidly.
We analyse your workflows, automate the mundane and repetitive tasks, and then segment the other tasks to be completed in the best onshore, nearshore and offshore locations, according to your skills, compliance and technology needs. Our smart shoring solutions combine offshore, nearshore and onshore models into one business model for a seamless approach to harness talent, manage risk and serve your customers in the best possible way with the best possible talent and technology.
Customer
Contact Centre
Human Resources
Credit Management and
Business Process
Business Analytics
Data Security
Our proven Business Process Outsourcing (BPO) Track-record to Scale your Businesses and Transform without Compromise
Transform your BPO Processes with every Imaginable Tech Tool in our Expert Hands
Everest Group ranked us among the top global CXM players in Africa. Our flexible enablement platform for businesses that need help to scale up their workforce, daily business operations, or debt collection solutions, and/or to expand their footprint in Africa, coupled with our established presence in some of the world’s most highly rated Offshoring destinations, ensures we are perfectly placed and trusted by leading companies to:
Reduce geo-political risk
Lower labour costs
Offer a 24/7 solution
Leverage tax benefits and incentives
Access qualified tech savvy and competent talent
Deliver services across time zones
Save on operational costs including rental, utilities, and telecoms costs
Deliver sustainable scalability for business as usual and business “unusual”
Deliver on their impact sourcing priorities, creating jobs, and achieving gender equality
Reduce geo-political risk
Offer a 24/7 solution
Access qualified tech savvy and competent talent
Save on operational costs including rental, utilities, and telecoms costs
Lower labour costs
Leverage tax benefits and incentives
Deliver services across time zones
Deliver sustainable scalability for business as usual and business “unusual”
Deliver on their impact sourcing priorities, creating jobs, and achieving gender equality
Our Awards and Accolades
iSON Xperiences ranked by Everest Group among the top global CXM Players 2023: Africa on the Rise CXM 2023 Report
Offshoring accolades for Africa and India include Ryan Advisory's Most Favoured Global Offshore CX Delivery Awards 2023*
India globally ranked 1st
South Africa ranked 2nd overall and 1st by North American CX Decision Makers
Rwanda ranked 1st by French CX decision makers
Egypt ranked 1st by German CX decision makers
Outsource your Offshoring
Let us build your offshoring centre for you
We have made it our business to achieve our client’s transformation arbitrage objectives. Avoid the headaches of registering your business, procuring premises, sourcing, recruiting, and training staff, procuring equipment and IT infrastructure, and incurring costs of professional services. With our established presence in 19 countries, we can swiftly make one of our existing operating centers yours.
