BPO Contact Centres and AI: Taking Giant Strides in 2022
It certainly would be no overstatement to say that AI (Artificial Intelligence) has propelled the contact centre industry in recent times. Take this for anRead More »BPO Contact Centres and AI: Taking Giant Strides in 2022
How does Agent Empowerment drive Customer Delight?
Agent empowerment is fundamental in the CX Management process, especially since the recent pandemic saw Agents having to face sharply rising query volumes, increasing customerRead More »How does Agent Empowerment drive Customer Delight?
Ways to Improve Back-Office Operations
It won’t be wrong to say that the COVID 19 pandemic has forced everybody, including million-dollar businesses, to rethink their back-office business strategies. Companies whoRead More »Ways to Improve Back-Office Operations
How to Find the Right BPO Partner for Your Business
Is your business growing and the need for scaling up becoming more pertinent? There are many benefits to be derived from outsourcing certain functions toRead More »How to Find the Right BPO Partner for Your Business
iSON Xperiences takes majority control of Credit Solutions Services (CSS) South Africa
iSON Xperiences, and financial recovery service provider, CSS Credit Solutions Services (CSS), have partnered together to bring tailormade business process outsourcing (BPO) solutions across theRead More »iSON Xperiences takes majority control of Credit Solutions Services (CSS) South Africa
3 Big Reasons for the E-commerce Industry to Hire CX Management Services
There are several reasons for the e-commerce industry to outsource their Customer Experiences services. It goes without saying that people tend to buy a greatRead More »3 Big Reasons for the E-commerce Industry to Hire CX Management Services
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